Full TimeSaint Ann, MissouriPosted 02/10/2026Areas of interest: Customer Operations, Customer Service, ProvisioningRequisition Number: 2026-69591CSD185
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you a problem-solver who works well under pressure? Do you enjoy working independently and with a team? Are you passionate about customer service? Then working as a Coordinator within Spectrum’s Provisioning and Activation Center (PAC) may be a great fit.
As a PAC Coordinator, you’ll help individuals and businesses activate their Spectrum Internet and Voice services. Every day, your work will strengthen connections between Spectrum and our customers.
In this entry level role, you will learn to create outstanding customer experiences by efficiently resolving residential and commercial order exceptions. Your attention to detail and persistence will ensure new customers are up and running smoothly, making a positive difference for them and our company.
WHAT OUR PAC COORDINATORS ENJOY MOST
Interacting with customers through inbound and outbound calls
Creating and ensuring a positive service activation experience
Monitoring tasks from billing and provisioning systems for residential and commercial orders
Analyzing and processing order exceptions, including owning invalid orders from research to resolution
Collaborating with teams to resolve exceptions and complete orders
Continuously learning and turning that knowledge into customer service wins
Representing a Fortune 100 company with professionalism and courtesy
We’re an encouraging team working in a large, fast-paced organization. With a variety of tools and resources, you’ll work hard to fix customer issues. Throughout your shift, you'll contact customers to resolve failures, make provisioning updates, update records, and process escalations from our Repair and Customer Service teams. If you like being busy and are up for a challenge, you’ll feel at home inside Spectrum.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Education: High school diploma or equivalent
Experience: 6+ months of customer service or related experience
Schedule: A flexible work schedule may be required
Language: Ability to read, write, speak and understand English
Preferred Qualifications
Additional Experience: 6+ months of previous call center experience; 6+ months working with computers and software applications; general accounting or billing experience
Technical Skills: MS Office, computer savvy, data entry
Knowledge of: Cable industry products and services, and service troubleshooting
CSD185 2026-69591 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
