Full TimeSaint Ann, MissouriPosted 09/22/2025Areas of interest: Customer Operations, Customer ServiceRequisition Number: 2025-61563CSD410
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Responsible for the daily management of the Serviceability team in areas of staffing, metrics, quality of work and performance management
Actively and consistently support all efforts to simplify and enhance the customer experience
Handle complex customer issue escalations per established policies, procedures and guidelines
Guide staff in determining location serviceability and building locations accurately
Ensure department metrics and quality scores are achieved
Assist Manager as required
Meet staffing targets, including hiring as required
Coach, develop and manage staff performance
Interface with senior management through written and verbal communications
Generate weekly, monthly, and annual reporting
Provide input and leadership on team initiatives
Remain current on technological developments and advancements affecting back-office processes that could improve overall performance and affect Serviceability methods
Perform other duties as requested by management
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Working knowledge of Microsoft office (Excel, Word, PowerPoint)
Ability to multi-task Must be able to work a flexible schedule
Demonstrated problem solving skills
Demonstrated verbal and written communication skills
Ability to communicate orally and in writing in a clear and straight forward manner
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable, High Speed Data, billing system, etc.)
Knowledge of cable television products and services Knowledge of marketing strategies and procedures Knowledge of telecommunications products and services
Required Education
High School Diploma or equivalent experience College course work in business or related field or equivalent experience
Required Related Work Experience and Number of Years
Customer Care or Commercial Sales Operations experience – 4+ year(s)
Management or leadership experience – 1+ year(s)
Experience supporting and or troubleshooting cable service utilizing a wide range of tools and analytical thinking 1+ year(s)
CSD410 2025-61563 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
