Full TimeSan Antonio, TexasPosted 07/30/2025Areas of interest: Administrative, Customer Operations, SalesRequisition Number: 2025-58909CSU126
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
Are you passionate about connecting communities with cutting-edge technology? As a Community Outreach Activation Specialist at Spectrum, you'll play a vital role in activating services like Spectrum Mobile and Xumo streaming for our customers. Through proactive outreach, you'll enhance the customer experience and drive growth by upselling additional products and services. Your efforts will directly contribute to our success and strengthen our community connections. Join us in shaping the future of digital engagement and make a meaningful impact on our organization and the customers we serve.
What our Community Outreach Activation Specialist Enjoy Most About the Role
Enhancing the customer experience through effective service activation.
Guiding customers in mobile and internet setup using various tools.
Upselling additional products by maximizing customer opportunities.
Staying informed on Spectrum products and managing escalations.
Meeting performance targets and sharing best practices with the team.
Working Conditions
Normal office environment with flexible work schedule.
Required Qualifications
Education
High school diploma or equivalent
Experience
2+ years in customer service or sales
Technical Skills
Proficiency with computers and software applications
Knowledge of office procedures, policies, and troubleshooting
Customer complaint resolution while managing back-to-back calls
Preferred Qualifications
Confidentiality and problem-solving under pressure
Knowledge of cable/telephony industry and services
Familiarity with residential product details
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
