Full TimeSan Antonio, TexasPosted 05/26/2026Areas of interest: L&D, Call Center, Customer OperationsRequisition Number: 2026-74814-1HTR358
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you thrive in environments where you can shape others’ success through engaging learning experiences? As a Contact Center Facilitator at Spectrum, you will guide participants in building essential skills using classroom, virtual and team-based training. Your efforts empower employees to confidently meet customer needs and elevate overall performance.
How You’ll Make an Impact
Lead participants through structured learning activities and facilitate group discussions using Spectrum’s facilitator guide
Manage classroom dynamics by tracking attendance and addressing behavior while documenting strengths and development areas
Execute all administrative tasks including class preparation, schedule management and maintaining participant records
Deliver feedback and coaching to learners to foster skill development and encourage behavior change
Monitor individual and group performance to ensure standards are met and troubleshoot technical issues during sessions
Provide insights to site leadership and the Learning & Development team on learner progress and training effectiveness
Participate in meetings, committees and task forces to support ongoing improvement of Spectrum’s training programs
What You’ll Bring to Spectrum
Required Qualifications
Education
Bachelor’s degree or equivalent combination of education and experience
Experience
2+ years of training delivery experience in a formal or informal setting
2+ years of experience in the functional area or business unit
Skills
Ability to read, write, speak and understand English
Critical thinking and analytical skills
Effective prioritization and organization
Clear oral and written communication
Ability to collaborate with all levels of management and company personnel
Professional demeanor when interacting with the public
Proficiency in Microsoft Office applications including Word, Excel, PowerPoint and Outlook
Familiarity with various learning approaches
Comfortable presenting and training groups in online and in-person settings
HTR358 2026-74814 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
