Customer Service Collections Professional (Recovery) - $20.00/hr. + Commission

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Full Time San Antonio, Texas Posted 11/13/2026 Areas of interest: Billing Operations, Credit Services, Customer Operations Requisition Number: 2026-89782 CCO200
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you have a passion for helping others? Looking for a Credit Services Recovery position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team! Our goal is not only to exceed the expectations of our users, but our employees too!

Spectrum’s Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance. 


As a Credit Services Professional - Recovery, your focus is monitoring inbound and outbound call traffic to collect on bad debt accounts. You’ll communicate directly with customers in an attempt to resolve or collect debt using account research and investigation. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR CREDIT SERVICES PROFESSIONALS - RECOVERY ENJOY MOST

  • Communicating with customers and assisting with their debt resolution
  • Working under minimal supervision
  • Being in an environment whose aim is to help you grow

What You'll Bring to Spectrum

Required Qualifications

  • Experience: Related work: 0-2 years, Collections/Accounting: 0-2 years, Customer Service: 0-2 years
  • Education: High school diploma or GED
  • Technical Skills: Knowledge of basic accounting/bookkeeping, mathematics, and general office procedures
  • Skills: Effective verbal and written communication
  • Schedule: Some travel required

Preferred Qualifications

  • Ability to apply sound judgment to billing disputes
  • Skill to solve practical problems with a variety of variables and limited standardization
  • Proficient negotiation skill

CCO200 2026-89782 CCO200 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about Life at Spectrum.
FCC Unit: 13551 Business Unit: Customer Operations Zip Code: 78249
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