Manager, Business Systems Analysis

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Full Time San Antonio, Texas Posted 10/27/2026 Areas of interest: Business Analysis, IT Management/Project Management Requisition Number: 2026-86260 BSY510
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Have you led teams to solve intricate business challenges through innovative systems? At Spectrum, you will manage a group of experts who analyze, design and implement cost-effective solutions that meet user needs, while ensuring alignment with Spectrum’s strategic vision. Your leadership will drive the development and evolution of systems that empower business groups to make impactful decisions.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.


How You’ll Make an Impact

  • Application Management: Administer and configure core recovery platforms including Latitude (debt collection software) and RingCentral (inventory and vendor management).
  • Telephony & Dialer Optimization: Manage cloud contact center and communications infrastructure, specifically configuring campaigns and workflows in LiveVox and RingCentral.
  • System Integrations: Oversee data pipelines, file transfers (placements, media, recalls), and API connections between the collection platforms and external vendors or debt buyers.
  • Vendor & IT Liaison: Act as the primary technical point of contact between operations, internal IT teams, and software vendors to troubleshoot system bugs and deploy updates.

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree or equivalent experience

Experience

  • 5+ years business systems or IT-related experience

Skills

  • Ability to prioritize and organize effectively
  • Ability to work independently as well as in a collaborative team environment
  • Ability to handle multiple projects and priorities simultaneously
  • Ability to analyze and interpret data quickly to identify business problems or opportunities
  • Ability to communicate clearly both orally and in writing with all levels of management
  • Demonstrated leadership qualities
  • Expert knowledge of business and systems
  • Ability to effectively present information to management
  • Strong decision-making and problem-solving skills under pressure
  • Initiative and sound judgment in accomplishing job duties

Preferred Qualifications

Experience

  • 2+ years management or leadership experience

Skills

  • Knowledge of telecommunications industry

BSY510 2026-86260 BSY510 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about Life at Spectrum.
FCC Unit: 13551 Business Unit: Customer Operations Zip Code: 78249
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