Full TimeSan Antonio, TexasPosted 07/30/2026Areas of interest: Call Center, Inside Sales, SalesRequisition Number: 2026-78317SIB530
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Lead a team of Residential Inbound Sales Supervisors to drive sales, revenue, and performance in a fast-paced call center environment. As a Manager, Residential Inbound Sales at Spectrum, you’ll ensure consistent execution of inbound sales strategy through coaching and performance management, delivering a compliant and positive customer experience that supports business goals.
How You’ll Make an Impact
Lead and support Supervisors to simplify and enhance the customer experience by reinforcing service standards, monitoring team results, and addressing systemic issues that affect satisfaction and compliance
Provide professional, motivated leadership and hands-on sales coaching to develop Supervisors and frontline teams in a dynamic call center sales environment
Motivate Supervisors to guide their teams to meet or exceed established sales and revenue targets and execute established sales strategies and best practices
Drive attainment of key performance indicators such as service levels, quality, sales, revenue, productivity, reliability and attrition by monitoring performance, removing barriers, and holding leaders accountable
Manage departmental expenditures within assigned budget guidelines and provide input into the budget process for call center sales operations
Oversee consistent application of processes and procedures to ensure work order accuracy, quality and adjustments
Partner with Marketing and Training to activate campaigns, deliver effective frontline training, evaluate pricing and offers, and provide performance feedback to optimize results
Working Conditions
Office environment
Ability to work variable hours, including weekends
What You’ll Bring to Spectrum
Required Qualifications
Education
Bachelor’s Degree or equivalent
Experience
5+ years of call center management experience
1 year of call center sales management experience
Skills
Knowledge of cable / telecommunications products and services
Proficient with computer software applications such as Microsoft Office
Ability to make decisions and solve problems while working under pressure
Ability to multitask, prioritize and organize effectively
Effective written and verbal communication skills with employees and customers
SIB530 2026-78317 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13551Business Unit: Sales and MarketingZip Code: 78251
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
