Full TimeSan Antonio, TexasPosted 07/27/2026Areas of interest: Billing Operations, Credit Services, Customer OperationsRequisition Number: 2026-78095CCO400
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
BE PART OF THE CONNECTION
As a Credit Services Supervisor, your focus is the supervision of personnel supporting our Collections Call Center (Credit Services) Department and its various sub-functions. You’ll coach representatives on the keys to delivering consistently accurate results. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR CREDIT SERVICES SUPERVISORS ENJOY MOST
Providing management to Credit Services support personnel
Resolving internal and external customer escalated situations
Coaching staff and assisting in their development
Motivating team members to reach management objectives
LOCATION 12238 Silicon Drive, Suite 129 San Antonio, Texas 78249 (near the intersection of IH-10 & De Zavala Road)
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Provide overall supervision and management to Credit Services support personnel.
Ensure that departmental standards regarding courtesy and productivity are maintained.
Provide regular coaching and development to staff to maximize productivity.
Resolve internal and external customer escalated situations.
Provide statistical reporting for leadership to communicate department productivity and effectiveness.
Motivate staff to reach daily and monthly management objectives.
Hire, evaluate, coach and counsel personnel in the performance of their duties.
Utilize strong knowledge of customer account information.
Perform other duties as requested by manager.
Some travel required
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Related work: 6 years, ICOMs/CSG billing system or equivalent.
Education: Bachelor’s degree or equivalent experience.
Technical Skills: Knowledge of cable television products and services.
Skills: Effective verbal and written communication.
Preferred Qualifications
Ability to develop process documentation.
Understanding of general accounting and billing procedures.
Effective prioritization and organization in an always changing environment.
1+ years of supervisory or leadership experience
CCO400 2026-78095 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
