Full TimeSan Antonio, TexasPosted 04/29/2025Areas of interest: Call Center, Customer OperationsRequisition Number: 2025-53344CCS450
Client Reference Code: 2025-53344
Have you been told you’re a “people person?” Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum’s Customer Service team.
Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You’ll work in a collaborative environment, alongside an encouraging team, making a difference every day.
WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST
Leading a team of representatives using encouragement and accountability to create a cohesive work unit
Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience
We’re a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you’d enjoy this type of dynamic job, we want to hear from you!
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Education: High school diploma with some college course work in business or related field; equivalent experience
Experience: 5-7 years of customer service/call center experience
Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
Skills: Effective communication, supervision, organization, time management
Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures
Preferred Qualifications
Additional Experience: 3+ years of supervisory or leadership experience
SPECTRUM CONNECTS YOU TO MORE
Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
Competitive Pay: Generous pay as your career at Spectrum progresses
Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
2025-53344 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
