Supervisor, Residential Customer Solutions, Mobile (Bilingual Spanish)

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Full Time San Antonio, Texas Posted 10/13/2026 Areas of interest: Call Center, Sales Requisition Number: 2026-84885 SRT400
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to lead a team focused on keeping customers connected to essential services? As a Supervisor of Customer Solutions Mobile Representatives at Spectrum, you’ll develop and guide agents to deliver outstanding service for Video, Data and Phone products. Your leadership will drive customer retention and success for both the team and Spectrum.


How You’ll Make an Impact

  • Motivate agents to consistently provide excellent customer service
  • Coach agents to achieve weekly and monthly retention targets using proven techniques
  • Monitor calls and deliver feedback to improve customer satisfaction and retention rates
  • Ensure agents follow Spectrum business rules for promotions, credits and service escalations
  • Educate agents on compensation plans to promote behaviors that increase retention and earnings
  • Manage agent compliance with key call handling metrics
  • Analyze performance data and suggest improvements to enhance saved performance
  • Recommend retention offers and business rules to support Spectrum’s strategy
  • Master Spectrum’s billing system for order processing and account management
  • Instruct agents on competitor products to facilitate effective comparisons
  • Resolve challenging customer calls requiring issue resolution
  • Complete additional tasks as assigned

Working Conditions

  • Work in an office environment with variable hours including weekends, holidays and split days off

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Associate’s degree in marketing, sales or related field or equivalent experience

Experience

  • 3-5 years of call center experience in customer service or phone sales 

Skills

  • Ability to read, write, speak and understand English and Spanish
  • Working knowledge of cable communications products and services including video, data and voice
  • Ability to supervise and motivate others
  • Effective coaching and direction skills
  • Strong verbal and written communication skills
  • Ability to communicate clearly with employees, customers and suppliers
  • Proven computer and consumer electronics skills
  • Ability to use personal computer and relevant software applications
  • Ability to manage irate customers and resolve issues
  • Strong multi-tasking, prioritization and organizational skills
  • High self-motivation

SRT400 2026-84885 SRT400 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about Life at Spectrum.
FCC Unit: 13551 Business Unit: Sales and Marketing Zip Code: 78247
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