Full TimeSan Antonio, TexasPosted 07/29/2025Areas of interest: Customer Operations, IT Services/SupportRequisition Number: 2025-58560IPC145
Experienced in a fast-paced call center environment? Able to troubleshoot a computer issue and then fix it? If so, you could find a home on the Local Site IT team at Spectrum.
As a Technical Specialist I you'll be responsible for troubleshooting hardware and software issues, managing system upgrades, and ensuring the smooth operation of call center technology. Key responsibilities include deploying and maintaining PCs, monitors, and peripheral devices, supporting VoIP and Webex calling systems, and collaborating with cross-functional teams to improve asset management and compliance. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a commitment to delivering high-quality service to ensure our call center agents can operate effectively and efficiently.
WHAT OUR TECHNICAL SPECIALISTS ENJOY MOST
Setting up, updating, configuring, troubleshooting and repairing equipment in a call center environment
Verifying the integrity of accessories and cleaning the equipment
Installing RAM, hard drives and other PC components
Keeping asset management data up to date and refreshing end-of-life PC equipment
Analyzing, testing, evaluating and deploying new products and services
Supporting remote/offsite access for end users
In this role you’ll work individually and within a team in a call center environment. You’ll excel if you have good communication and customer service skills to relate with end users, team members and support workers.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Related IT Experience: 1+ Years; Customer Service Experience: 1+ Years
Education: Associate Degree in Information Technology, Computer Science or related field, or equivalent work experience
Abilities: Work with users locally and remotely; Ensure that all requests from user are logged and right procedures are followed; Prioritize and organize effectively; Work with little supervision; Able to lift up to 50 lbs
Skills: Proficient in using Microsoft Windows and Microsoft Office products; Installing, repairing and troubleshooting Windows-based PC computer hardware and PC components; Installing software, applications, and patches
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
