Full TimeSan Diego, CaliforniaPosted 09/04/2025Areas of interest: Billing Operations, Call Center, Credit ServicesRequisition Number: 2025-60810CBI101
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Join Spectrum and unlock your potential with competitive pay starting at $20/hour. And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
Are you passionate about helping others and making a tangible impact on the community? As a Community Solutions Billing & Account Representative at Spectrum, you'll play a crucial role in connecting with residents and property owners, evaluating their needs, and recommending tailored solutions. By educating customers on the features and benefits of our products and services, you will help upgrade new, existing, and former customers, fostering lasting relationships and building value. Join us to make a significant difference in people's lives while contributing to our organization's success.
What our Community Solutions Billing & Account Representative Enjoy Most About the Role
Enhancing the customer experience by addressing billing and service inquiries.
Mastering order processing for retained accounts and new sales.
Efficiently handling inbound sales calls and meeting call metrics.
Building customer satisfaction and long-term relationships.
Developing tailored solutions and consistently meeting sales goals.
Working Conditions
Office environment with variable hours; may include weekends, holidays, and split days off.
Required Qualifications
Education
High school diploma or equivalent
Experience
1+ years of sales experience, ideally with Voice, Data, and Video solutions.
1+ years in customer service, call center, and/or sales roles.
Technical Skills
Familiarity with billing systems (ICOMS/CSG).
Proficiency in English (reading, writing, speaking, understanding).
Skills & Abilities
Timely and professional response to customer inquiries.
Quick thinking, goal-oriented, ambitious, and self-confident.
Strong verbal, written, and interpersonal communication skills.
Effective multitasking and task management.
CBI101 2025-60810 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $28.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13548Business Unit: Community SolutionsZip Code: 92121
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
