ISP Engineer I
Client Reference Code: 2025-50549
Job Code : EIP320
2025-50549
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $73,200.00 and $117,200.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
JOB SCOPE
Responsible for troubleshooting, support and maintenance of network elements and connections required to support Charter's revenue generating networks. Work to provide enterprise-wide tiered support on Voice, Internet, Video, Core distribution, Spectrum Enterprise, and access network elements and connections as needed.
Under moderate supervision, responsible for the delivery of high quality off-air, satellite, and digital transport signals to the outside plant (point of demarcation from ISP facilities) utilizing, maintaining and installing a variety of optical and electrical interfaces including but not limited to coaxial cable, fiber optic transmission, and Ethernet cable. Includes the installation, construction, operation and break-fix remediation, with root cause analysis of all equipment, including Critical Infrastructure, associated with the Headend (HE) and data centers. On-call rotation required.
Shift Requirement: Sat 11:00pm - Thur 8:00am (Sun-Thur)
DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Adhere to the ISP Playbook and business objectives, reinforcing ISP business principles.
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Monitor services for quality delivery assurance.
- Operate and understand ISP test equipment to verify optimum performance is being achieved
- Maintain a clean, safe work environment / headend.
- Maintain awareness of network activities affecting local elements.
- Provide engineering and operational support for new or existing technologies. Perform troubleshooting and assist with network resolution.
- Install, configure, and operate legacy or new headend equipment.
- Follow “Did I?” Checklist and Perform daily checks to ensure HE functionality.
- Install Ethernet cabling - follow proper engineering practices for the preparation, routing and termination of CAT 5 and/or CAT 6 cabling and RFC Testing.
- Install coaxial cabling - follow proper engineering practices for the preparation, routing and termination of coax and mini-coax applications.
- Install fiber cabling - follow proper engineering practices for the preparation, routing and termination of various types of fiber connectors in both multi-mode and single mode applications.
- Install, align and troubleshoot earth station feed assemblies, if applicable.
- Troubleshoot and maintain various types of off-air antennas for VHF, UHF, and 8VSB television and radio reception signals, including AM/FM radio reception.
- Install, test and maintain DWDM optical passive devices including patch panels, optical couplers, mux/demux and filters utilizing appropriate optical connector handling and cleaning procedures.
- Install, maintain, and perform testing and required documentation of emergency alert systems.
- Adhere to industry specific local, state, and federal regulations, as applicable.
- Maintain required logs, records and other documentation in compliance with company and FCC (Federal Communications Commission) technical requirements.
- Perform HE and facility inspections; Ensure all cabling, equipment installation, power and cooling is in compliance with corporate standards.
- Perform all daily, weekly, monthly and quarterly testing and logging as outlined by ISP Playbook.
- Not limited to performing analog and digital channel level measurement and quality testing, testing equipment and quality of signal throughout the network.
- Create, submit, and implement approved methods of procedure and Change Management Requests.
- Develops and implements network enhancements.
- Support testing of backup power systems - to include generators, (UPS) uninterruptible power supplies and DC plant.
- Able to use advanced troubleshooting tools and software packages.
- Work on projects / systems / issues of moderate to medium complexity surrounding network planning, configuration and optimization.
- Know, understand and follow company policies.
- Perform other duties as assigned.
BASIC / MINIMUM QUALIFICATIONS
- Bachelor’s degree in Electronics/Technology or Sciences or equivalent work experience preferred
- Valid Certifications from the Society of Cable Telecommunication Engineers (SCTE) BFTS and BDS which will be required to be obtained within 6 months from date of employment for all external candidates and internal candidates outside of Network Operations
- Minimum of four (4) years of headend technician or electronics / network implementation work experience
- Must be able to work the following shift: Sat 11:00pm - Thur 8:00am (Sun-Thur)
ADDITIONAL JOB QUALIFICATIONS
- Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
- Must demonstrate the ability to adapt and change to ensure the successes of the business
- Ability to drive Company vehicle in a safe and responsible manner
- Ability to use personal computer, software applications, handheld communication devices and applications
- Ability to differentiate between different sizes and colors of wires
- Ability to work with small components and wires to make cable connections within tight spaces by bending, reaching and twisting
- Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers
- Ability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment)
- Ability to read system layouts from blue prints and system maps to accurately measure distances, using tapes or other measuring devices
- Ability to operate appropriate computer or test equipment associated with position
- Ability to prioritize and organize effectively and work independently
- Knowledge of basic mathematics and electronics
- Knowledge of Hybrid Fiber Coax (HFC) and DOCSIS/CMTS
- Knowledge of Transport Technologies CWDM, DWDM, SONET, T1, Ethernet and wireless technologies
- Knowledge of critical systems elements including but not limited to HVAC, Powering and Generators
- Knowledge of Critical Systems
- Knowledge of RF and IP technologies
- Knowledge of Video Networking, IP and DOCSIS
- Knowledge of HFC design and operational experience
- Knowledge of optical test equipment (such as OTDR, Optical Spectrum Analyzer, Fiber Light
- Identifier, Optical Fiber Scope and Optical Power Meter)
- Valid driver's license with satisfactory driving record within Company required standards
PREFERRED QUALIFICATIONS
- Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders and fully loaded tool belts
- Ability to perform job from high places (roofs)
- Knowledge of company products and services
- Knowledge of National Electric Code and National Electric Safety Code
- Knowledge of redesign and measuring voltage wiring; advanced splicing skills bench sweep, and spectrum analyzer
- Basic understanding of video networking, IP networking, DOCSIS, SDV, VOD, and linear
- Knowledge of Hybrid Fiber Coax and DOCSIS/CMTS
- Knowledge of Transport Technologies CWDM, DWDM, SONET, T1, Ethernet and wireless technologies
- Knowledge of critical systems elements including but not limited to HVAC, DC/AC-Powering and Standby Generators
- Knowledge of Microwave CARS band and IP transport radios and their performance
- Fundamentals of Transport Technologies
- Valid certifications pertaining to critical facility infrastructure and Optical Transport
WORKING CONDITIONS
- Work in a 24x7, fast paced environment
- Exposure to continuous moderate noise
- Work and travel in inclement weather
- Work all hours’ day or night
- Work performed near power facilities and electricity
PHYSICAL AND MENTAL REQUIREMENTS
- Ability to work while standing 50 - 70% of the time
- Ability to safely lift up to 50lbs. individually or with assistance
- Ability to work in high stress, fast paced environment
- Perform other duties as assigned.
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Job Code : EIP320
2025-50549
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $73,200.00 and $117,200.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
FCC Unit: 13548 Business Unit: Network Operations
Zip Code: 92121
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