IT Support Specialist I
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $21.85 and $40.10. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Are you ready to provide top-notch IT support for end user technology and software by identifying, researching, and resolving technical issues? As an IT Support Specialist at Spectrum, you will manage support tickets, phone calls, direct messages, and emails, using excellent communication skills and IT best practices. You will prioritize and resolve tickets within established Service Level Agreements (SLAs) while providing excellent customer service in every interaction.
How You’ll Make an Impact
- Provide technical support for hardware and software, including desktops, laptops, POS, telephony, and mobile devices
- Investigate and resolve system issues using product knowledge and established methods, maintaining support ticket information within SLA
- Resolve hardware and software problems using remote assistance, managing tickets as needed within SLA
- Support technology and facility moves, maintaining hardware inventory and software compliance
- Collaborate with peers on daily tasks, seeking assistance when needed
- Complete project tasks of low to medium complexity with successful, timely outcomes
- Partner with End User Computing to refine desktop configurations and implement solutions
- Build and maintain positive relationships with customers and colleagues, expanding business knowledge and technical skills
Working Conditions
- Office environment
- Operation of a company pool vehicle
- Travel required to surrounding and remote area locations as needed
What You’ll Bring to Spectrum
Required Qualifications
- Education
- BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
- BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
- Experience
- Telecommunications or cable industry experience a plus
- Telecommunications or cable industry experience a plus
- Skills
- Other related technical certifications (Microsoft 365, Google IT Support Professional, ITIL, CCNA)
Physical Requirements
- Ability to lift up to 50 lbs.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $21.85 and $40.10. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13548 Business Unit: Product and Technology
Zip Code: 92121
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.