Full TimeSan Diego, CaliforniaPosted 11/04/2026Areas of interest: Call Center, Customer ServiceRequisition Number: 2026-87900CCS404
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you thrive in fast-paced environments and enjoy developing others to reach their full potential? As a supervisor at Spectrum, you’ll lead a team of call center representatives, providing guidance and feedback to drive exceptional customer service. Your leadership will ensure customers experience effortless, high-quality support and your impact will shape the success of both your team and Spectrum.
How You’ll Make an Impact
Lead and coach a team of call center representatives to deliver outstanding customer service and achieve performance goals
Monitor individual and team performance, providing constructive feedback and coaching to ensure quality standards are met
Address escalated customer issues and assist your team in resolving challenging situations
Foster collaboration by establishing and maintaining interdepartmental relationships to align business initiatives
Develop staff through ongoing coaching and on-the-job training to enhance effectiveness in their roles
Oversee personnel matters including performance reviews, counseling and progressive disciplinary actions
Accurately manage payroll records and motivate your team using problem-solving and leadership skills
Working Conditions
This office-based position involves moderate noise and variable hours.
What You’ll Bring to Spectrum
Required Qualifications
Education
High school diploma with some college coursework in business or related field or equivalent experience
Experience
5-7+ years of customer service or call center experience
3+ years of lead or supervisory experience, preferably managing a team of 10 or more people
Skills
Ability to act with honesty and integrity
Ability to communicate clearly verbally and in writing
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer and software applications such as word processing, spreadsheets and cable billing systems
Ability to manage projects
Patience, flexibility, dependability and outstanding attendance record
Ability to hire, evaluate, coach and counsel direct reports
Knowledge of customer relations functions and tasks
Knowledge of Spectrum products and services
Knowledge of general accounting and billing procedures
Strong customer relations, communication and sales skills
CCS404 2026-87900 CCS404 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $60,400.00 and $116,200.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about Life at Spectrum.
FCC Unit: 13548Business Unit: Community SolutionsZip Code: 92121
