Full TimeSchenectady, New YorkPosted 10/08/2026Areas of interest: Account Management, Customer ServiceRequisition Number: 2026-84085CAM118
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Looking for a role where your expertise in customer service and billing can make a real difference? As the Lead Customer Service Account Management specialist at Spectrum, you will be the primary contact for billing team questions and customer escalations, delivering expert support and resolving complex inquiries. Your actions will directly enhance the customer experience and reinforce Spectrum’s commitment to outstanding service.
How You’ll Make an Impact
Provide high-quality service to customers by managing account maintenance, billing inquiries and troubleshooting over the phone
Resolve full-service billing questions and payment concerns with efficiency and attention
Demonstrate accountability by following through on customer touchpoints with a sense of urgency
Assist representatives with escalated customer questions, ensuring timely and thorough responses
Present and discuss Spectrum’s products and services effectively to internal and external customers
Coordinate with the Call Center Supervisor to ensure smooth operations and customer satisfaction
Document customer account records accurately and comply with all Spectrum policies
Identify training gaps and offer proactive feedback and recommendations for improvement
Remain knowledgeable about all supported products and services
Working Conditions
Work in normal office conditions
Fulfill schedules as required, including holidays
What You’ll Bring to Spectrum
Required Qualifications
Education
High school diploma or equivalent
Experience
Successful completion of at least 1 year as a customer service representative, demonstrating proficiency and exceeding objectives
Experience in cable operations, mobile or telecommunications call center
Skills
Ability to read, write, speak and understand English
Advanced knowledge of billing systems
Strong verbal and written communication skills
Complex problem-solving abilities
Effective follow-up, accuracy and attention to detail
Professional customer service skills with a positive phone demeanor
Ability to handle multiple tasks
Strong organization and time management skills
Effective interpersonal skills
Proficiency with PCs, Microsoft Windows and intranet navigation
Ability to work various schedules including holidays
In-depth knowledge of billing operations and/or telecommunications call center
Preferred Qualifications
Experience
Previous customer service representative experience
CAM118 2026-84085 CAM118 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $33.10. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about Life at Spectrum.
