Outbound Business Telesales Representative
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Ready to turn every phone call into an opportunity to connect businesses with reliable solutions? As a Telesales Representative at Spectrum Business, you’ll engage with new and existing customers, introducing them to our powerful Internet, Voice and Video offerings through outbound calls in a fast-paced call center environment. Your efforts will directly drive business growth and customer satisfaction.
Join Spectrum Business and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
How You Will Make an Impact
- Engage new prospects and existing customers with outbound calls, showcasing Spectrum Business products and services
- Achieve monthly sales goals by adding new service lines and consistently meeting activity targets including calls, follow-ups and conversions
- Provide clear, courteous and professional interactions, ensuring high levels of prospect satisfaction at every touchpoint
- Act as a knowledgeable product consultant, recommending solutions and highlighting Spectrum Business’ competitive advantages
- Inform prospects of product pricing and value, effectively addressing objections and closing sales
- Balance lead generation with diligent follow-up, applying strong strategies to boost efficiency and sales conversion rates
- Maintain accurate and complete database records while adapting quickly to changing business needs
Working Conditions
- Office work environment where employee may need to be seated for long periods of time while using a telephone headset and computer
- Exposure to moderate noise levels
What You Will Bring to Spectrum
Required Qualifications
Education
- High School Diploma / GED or equivalent
Experience
- 1+ years of Customer Service and/or Telecommunication Sales Experience
Skills
- Ability to read, write, speak and understand English
- Ability to communicate orally in a clear, concise and professional manner
- Ability to listen and interpret the needs of the prospect
- Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales
- Ability to show proper judgement and initiative
- Ability to manage multiple prospects, pay close attention to detail, respond quickly to changing business needs and prioritize and organize effectively even when volume and workload exceed expectations
- Ability to effectively use and multitask with a personal computer; utilize job-specific software applications and other office equipment such as telephone/dialer, headset, copier, fax and calculator
- Must effectively work independently as well as with others
- Knowledge of commercial internet, video and data and telephone products and services
- Proficient in MS Office and related software applications
Preferred Qualifications
Experience
- 1+ years of ICOMS and/or CSG work experience, or experience with similar billing software
- 2+ years of Customer Service and/or Telecommunication Sales Experience
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13532 Business Unit: Spectrum Business1
Zip Code: 29681
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.