Full TimeSimpsonville, South CarolinaPosted 12/18/2025Areas of interest: Call Center, Inside Sales, SalesRequisition Number: 2025-67141SIB400
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
JOB SUMMARY
Accountable for meeting and exceeding established sales goals for residential customers. This position reports to the Residential Inbound Sales Manager. The Supervisor is responsible for coaching and development of a team of Inbound Sales Reps in a fast-paced, quota-driven sales environment that is highly transactional and customer focused.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Professional and highly motivated with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment
Develop new sales strategies within the call center to maximize opportunities
Oversee all daily sales activities of the Sales Representative Team
Lead and guide the team in the attainment of revenue goals and performance metrics
Monitor calls and performance stats and provide individual Sales Representative feedback
Motivate, coach and mentor Sales Representative
Plan and lead team meetings
Create, deliver, implement and manage individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs). Develop and maintain a positive sales culture. Lead and guide the team in the attainment of marketing campaign goals
Partner with marketing department in the development, implementation and evaluation of marketing campaigns
Monitor rep and team performance; conduct coaching
Provide post-launch feedback to Sales Representative and marketing leadership
Perform all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance
Conduct regular performance reviews
Perform multiple administrative duties
Create and manage Sales Representative work schedule
Review and approve time-off requests and timesheets. Review, reconcile and approve commission reports
Approve customer credits
Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care
Perform other duties as requested
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to recruit, develop, maintain and optimize a team of sales professionals
Knowledge of voice, data and television products and services
REQUIRED EDUCATION
High School diploma or equivalent
REQUIRED RELATED WORK EXPERIENCE AND NUMBER OF YEARS
Supervisory experience preferred preferably in an inside sales capacity - 1-2
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Preferred Education
2+ years post high school education preferred
WORKING CONDITIONS
Office environment
Exposure to moderate noise levels
Occasional travel as required
MENTAL REQUIREMENTS
Ability to supervise and motivate others
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to work independently and collaboratively
Ability to work with others to resolve problems, handle requests or situations
Ability to respond quickly to changing business needs
Ability to use personal computer and software applications (i.e. word processing, spreadsheets, etc.) Ability to listen to and interpret the needs of the customer
SIB400 2025-67141 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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FCC Unit: 13532Business Unit: Sales and MarketingZip Code: 29681
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
