Full TimeSt Louis, MissouriPosted 11/03/2025Areas of interest: Engineering, Information Technology, IT Management/Project ManagementRequisition Number: 2025-64784EGN615
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Spectrum Reach®, the advertising sales business of Charter Communications, Inc. (NASDAQ:CHTR), provides custom advertising solutions for local, regional and national clients. Operating in 36 states and 91 markets, Spectrum Reach creates scalable advertising and marketing services driven by aggregated and de-identified data insights and award-winning creative services. Spectrum Reach helps businesses of all sizes reach anyone, anywhere, on any screen. Additional information about Spectrum Reach can be found at https://www.spectrumreach.com.
SUMMARY
As a Senior Manager, Video Engineering on the team, you will be responsible for restoration of video and operational issues, troubleshooting and providing technical mitigations to operational problems. If you’re seeking an opportunity to continuously learn about and implement video operations products, processes, and tools, we want to hear from you.
DUTIES & REQUIREMENTS
Develop, design and implement electronic systems including audio, video and other multimedia equipment.
Assisting in the creation and maintenance of technical documentation of processes and procedures used throughout normal video operations.
Interacting with vendors and internal Charter engineering teams to mitigate and resolve issues quickly.
Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient.
Developing problem resolution procedures required to meet serviceability requirements.
Reporting and communications.
Build relationships with internal and external people.
The Network Operations team loves to constantly learn and understand the inner workings of all things video. As platforms rapidly evolve to improve customer experiences, you’ll innovate and create with the latest products, tools, and processes, alongside incredibly talented people. If you work well in a high-energy, customer-focused environment, you’re positioned for a rewarding career with our team.
QUALIFICATIONS
Experience: Ten (10) year of experience in maintaining and troubleshooting video delivery, video applications, testing or networks or related field. Two (2) years of experience with internal / external technical support in a network or telecom environment (Headend, Network, Telecom, or Operations background). Two (2) years of supervisor or management roll.
Education: Bachelor's degree in Computer Science, Software Engineering or related field, and / or equivalent work experience.
Management Skills: Good communication, problem-solving, decision making and leadership skills. Able to manage people from a far. Assigning tasks and responsibilities effectively to team members. Overseeing projects from start to finish.
Technical Skills: Knowledge of interactive set top controller systems and their components. Experience with building, grooming, and troubleshooting transcoding/encoding, multiplexing, and modulation platforms such as Cisco, Arris, etc.
Skills: Understanding video network architecture, data networking and system operations.
Abilities: Can work on remote video equipment and take initiative to learn multiple video systems, devices and architectures in a faced paced, quick restoration focused environment.
Schedule: Must be open to shift / overnight work.
Preferred qualifications should include; certification(s), education, industry experience that relate to your particular technical needs as a department.
EGN615 2025-64784 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
