Full TimeStamford, ConnecticutPosted 09/08/2025Areas of interest: Customer Operations, Operations Support, Research/AnalysisRequisition Number: 2025-61045CSU320
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum.
At Spectrum, we keep our customers connected across a 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for.
BE PART OF THE CONNECTION
As an Associate Digital Service & CX Analyst, you will support and identify process improvements, investigate workflow, build documentation and playbooks. Your work will include finding opportunities to use data and apply data analysis to build stand-alone and interactive reporting. You will be a customer experience advocate, collaborating across internal teams to tie our processes and data applications to concrete results. You will be responsible for consolidating feedback, creating improvements and managing data reporting to drive team goals. Additionally, you’ll collaborate across teams and be responsible to execute communication sends.
WHAT OUR ASSOC DIGITAL SERVICE & CX ANALYSTS ENJOY MOST
Leveraging existing technologies and defining operational improvements to reduce friction, create documentation and improve efficiency
Conduct data analysis to identify trends and make recommendations
Integrate data from multiple sources to develop reports and deliverables for management and stakeholders
Create and maintain reports, training materials, process documentation and playbooks
Work closely with our stakeholders to ensure customer communications are delivered without error
Completing detailed research to capture, develop and document business process, as well as process improvements
On a given day you’ll work within a team environment as well as independently to help drive reporting, execute on delivering communications and work on process improvements. If you’re able to analyze and synthesize data and organize effectively, this may be the role for you.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience: Business analysis experience: 2 years or more; telecommunications and/or experience with technology/software products: 2 years or more
Education: Bachelor’s degree in Business Administration or related field or equivalent experience
Skills: Software applications (i.e., Word, Excel, Visio, etc.)
Abilities: Prioritize effectively; communicate effectively orally and in writing; show judgement and initiative to accomplish job duties; partner with internal and external stakeholders
Hybrid Schedule: Four in-office days weekly
Preferred Qualifications
Experience: Project management, Business Analytics or Data Analytics.
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
Apply now, connect a friend to this opportunity or sign up for job alerts!
CSU320 2025-61045 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
