Director, eCommerce Digital AI Enablement
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Do you have a passion for transforming digital sales through innovative AI solutions? As Director, AI Enablement eCommerce at Spectrum, you’ll lead the charge in shaping and implementing our AI strategy for eCommerce and digital sales. Join us to champion responsible AI adoption, deliver impactful solutions, and empower teams with the tools to drive business productivity and customer satisfaction. Your leadership will accelerate Spectrum’s digital future.
How You’ll Make an Impact
- Lead the execution of Spectrum’s Digital Sales AI strategy by translating vision into actionable programs and measurable results
- Identify, prioritize, and deliver high-value AI use cases across eCommerce and digital sales channels
- Build and enable AI solutions that enhance customer experience, content generation, personalization and workflow efficiency
- Partner with Product, Technology, Analytics, Marketing and Operations teams to drive AI implementation, adoption and integration into business processes
- Establish and communicate AI roadmaps aligned with business priorities, operational needs and delivery capacity
- Champion best practices, governance and responsible AI standards to ensure practical and scalable initiatives
- Drive AI enablement by developing training, playbooks and building organizational capabilities
Working Conditions
- Office environment
- Occasional travel as needed
- Eligible for Hybrid Work Policy, with up to one day per week from home
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s degree in Business, Finance, Technology, Project Management or a related field or equivalent combination of education and experience
Experience
- 8+ years of progressive experience in digital strategy, product management, AI enablement, digital transformation or related fields
- 3+ years of leadership experience driving cross-functional programs or technology-enabled business initiatives
- Experience identifying, prioritizing and delivering AI use cases in digital, eCommerce or customer-facing environments
- Experience leading organizational adoption, training or enablement for new technologies or capabilities
- Experience in fast-paced, matrixed organizations managing multiple stakeholders
- 3+ years of AI strategy execution and program leadership
- 10+ years of cross-functional leadership and stakeholder management
- 10+ years of change management and organizational enablement
- 10+ years of business process transformation and optimization
- 10+ years of executive communication and executive-ready storytelling
- 10+ years of data-driven experimentation and outcome measurement
- 10+ years of experience translating emerging technology into business value
Skills
- Strong understanding of modern AI capabilities including generative AI, large language models, multimodal AI, conversational AI, AI agents and workflow automation
- Experience with retrieval-augmented generation patterns for enterprise knowledge and assistive use cases
- Familiarity with agentic AI concepts, orchestration, task planning and human-in-the-loop execution
- Knowledge of prompt engineering and prompt design for business workflows
- Understanding of AI Ops practices such as evaluation, monitoring, governance and versioning
- Familiarity with vector databases, embeddings, semantic search and knowledge retrieval
- Experience implementing AI copilots, chat assistants, recommendation engines and personalization solutions
- Understanding of responsible AI principles including governance, transparency, privacy and human oversight
Preferred Qualifications
Education
- MBA or advanced degree preferred
Experience
- Enterprise AI platform enablement in customer-facing digital environments
- AI-driven experimentation, optimization, and outcome measurement
- Experience working with cloud-based AI services and model APIs
Skills
- Experience with LLMs, multimodal AI, AI agents, RAG architectures, vector databases and semantic search
- Experience deploying or enabling AI copilots, chat assistants or workflow automation tools
- Familiarity with LLMOps, AI governance frameworks and enterprise AI operating models
- Experience integrating AI into digital sales, eCommerce, search, merchandising or self-service journeys
- Understanding of modern AI trends such as agentic workflows, grounded generation and AI-assisted decisioning
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Sales and Marketing
Zip Code: 06902
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.