Facilitator II
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
The main goal of this position is to facilitate classroom learning, team meetings, and on-line sessions through a variety of delivery methods. This is an intermediate level position that requires 3 years of training experience and up to 3 years of experience in the functional area or business unit.
MAJOR JOB DUTIES AND RESPONSIBILITIES
- Facilitate learning to develop participants' skill sets. This includes classroom instruction, team meetings, and on-line Learning debriefs
- Manage the classroom and participants during training by tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs
- Perform all administrative duties including class and lab preparation, schedule administration, and participant record maintenance (e.g., test scores, evaluations and attendance)
- Perform all LMS prerequisite requirements and post-training duties including evaluation
- Follow facilitator guide to lead learners through appropriate activities, discussions and debriefs
- With support of facilitator guide, provide feedback to learners to aid with knowledge transfer and behavior change
- Pursue development opportunities focused facilitation, learner engagement and classroom management excellence
- Shadow training end-users to gain deeper understanding of how training translates in the business
- Coach learners on specific skills within a role, process or system
- Facilitate learning through a variety of delivery methods to develop participants' skill sets. This includes classroom Instruction, virtual training, team meetings, on-line learning debriefs, hands-on labs, peer to peer coaching, and train-the-trainer sessions
- Troubleshoot technical issues and problems before and during sessions
- Set up and maintains hands-on learning labs to ensure the most current equipment is installed and configured
- Seek input from and provides feedback to learners to aid with knowledge transfer and behavior change
- Pursue development opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills while seeking feedback from others
- Seek input from and provides feedback to leaders on success of learners and learning programs
- Act as a Subject Matter Expert (SME) to assist the curriculum development team with revisions to existing course content
- Participate in task forces, committees and/or team meetings
- Work one-on-one with learners to identify areas of strength and opportunity
- Perform other duties as requested
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Critical thinking and analytical skills
- Ability to prioritize and organize effectively
- Ability to communicate orally and in writing in a clear and straightforward manner
- Ability to communicate with all levels of management and company personnel
- Ability to deal with the public in a professional manner
- Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
- Solid knowledge of different learning approaches
- Demonstrated presentation skills to individuals, online and in person
- Advanced skills relating to the functional area and or business unit
Required Education
- Bachelor’s degree or equivalent combination of training and/or work experience
Required Related Work Experience and Number of Years
- Training delivery experience at professional level or equivalent - 3+
- Experience or equivalent in the functional area and or business unit - 3+
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Community Solutions
Zip Code: 06902
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.