Manager, Process Management
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Seeking a role where your analytical insights and creative solutions drive real organizational change? As Manager, Process Management at Spectrum, you’ll lead process initiatives that optimize business performance through data-driven improvements and strategic project execution. Your commitment to thoroughness, consistency and measurable results ensures long-term success across operations. Use your expertise to elevate Spectrum’s customer experience and operational excellence.
How You’ll Make an Impact
- Design and implement innovative solutions that enhance customer experience and streamline business operations
- Analyze data to identify improvement opportunities and recommend actionable strategies
- Assist leadership in coordinating continuous process enhancements to boost productivity, reduce errors and minimize business risks
- Collaborate with cross-functional teams to develop and execute strategic initiatives that advance service quality
- Implement lean six sigma methodologies to guide process improvement and variation reduction using measurement-based controls
- Maintain expertise in project management tools and methodologies to support effective execution
- Communicate project status and critical issues to stakeholders in a timely and consistent manner
Working Conditions
- Office environment
- Some business travel as needed
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s degree
Experience
- 4+ years of developing, implementing and maintaining large-scale process changes
- 4+ years organizing, planning and executing large-scale projects from end to end
- 4+ years experience with strategic use of technology to enhance business processes
- 2+ years facilitation and leadership experience
Skills
- Proficiency in Excel and PowerPoint
- Effective interpersonal and communication skills with peers, sponsors, staff, senior management, vendors and contractors
- Ability to present technical, functional and management information persuasively and clearly
- Strong analytical, problem-solving and conceptual abilities
- Ability to balance and prioritize multiple tasks based on management direction
- Proficient in analyzing internal data to identify improvement opportunities
- Ability to conduct root cause analysis and drive process enhancement
- Expertise in formal project management methodologies and implementation
- In-depth understanding of business processes, challenges and opportunities
- Ability to resolve delivery roadblocks in multi-organization teams without direct management authority
- Capability to analyze project needs and determine necessary resources
Preferred Qualifications
Education
- Project Management Professional certification
- PMI-ACP certification
- Lean Six Sigma Black Belt certificate
Experience
- 4+ years developing, implementing and maintaining process changes across multiple organizations
- Experience introducing new technologies and standards
- Full project life cycle experience with custom development and package-based application deployment
- Experience in business process re-engineering or improvement utilizing information systems tools
- Experience managing projects in an agile development environment
Skills
- Ability to adapt to and apply rapidly changing technology to business needs
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Field Operations
Zip Code: 06902
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.