Senior Director, Process Engineering
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Do you thrive at the intersection of leadership and innovation, driving transformation in field operations? At Spectrum, the Senior Director of Process Engineering shapes the long-term vision and leads the design of impactful solutions that elevate the customer experience. By advancing Lean Six Sigma principles and collaborating with executive teams, you will influence the strategic direction and efficiency of our workforce—making a lasting impact on how we deliver service.
How You’ll Make an Impact
- Lead the development and execution of field operations initiatives using Lean Six
- Sigma methodologies to enhance process efficiency
- Manage and mentor a team of project managers, process engineers and business analysts to deliver high-quality service outcomes
- Implement standardized project and process methodologies that mature organizational capabilities and drive consistent customer experiences
- Apply Six Sigma frameworks to evaluate, improve and control operational procedures, ensuring excellence in service delivery
- Champion knowledge management practices, providing staff with vital information as part of project deliverables
- Collaborate with executive leadership across departments to identify and implement strategic initiatives that improve service experience
- Oversee operational budgets, conduct return on investment analyses and report on variances to ensure effective resource management
Working Conditions
- Office environment
- Exposure to moderate noise levels
- Travel required 25-50%
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s degree
- Lean Six Sigma Black Belt certificate
Experience
- 10+ years of business strategy development experience
- 10+ years of project/program management experience
- 7+ years of facilitation and leadership experience
- Experience in either of the following:
- 7+ years in IT or business unit management
- 10+ years of large-scale process development and implementation
- Experience managing projects in an Agile development organization
Skills
- Ability to read, write, speak and understand English
- Expert management skills to energize a multi-disciplined organization
- Strong interpersonal and communication abilities with peers, sponsors, staff, senior management, vendors and contractors
- Capacity to present technical, functional and management information clearly and persuasively
- Analytical, problem-solving and conceptual skills
- Ability to manage multiple tasks and prioritize based on workload and direction
- Expertise in formal project management methodologies
- Excellent presentation and facilitation skills
- Skill in resolving roadblocks in multi-organization teams without direct management responsibility
Preferred Qualifications
Education
- Master’s of Business Administration degree
- PMI-ACP certification
Experience
- Proven experience interfacing with senior or executive leaders
- In-depth experience introducing new technologies and standards
- Experience managing projects under a quality control program
- Experience planning and executing large-scale projects, including resource analysis
- Full project life cycle experience with custom development and package-based deployments
- Experience in business process re-engineering or process improvement involving broad-based information systems
- Experience creating, justifying and managing large multi-million dollar operating budgets
Skills
- Demonstrated organizational management in complex, fast-growing environments including personnel and budget management
- Flexible, creative and inquisitive mindset
- Understanding of business processes, challenges and opportunities
- Ability to adapt rapidly changing technology to business needs
- In-depth financial acumen
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Field Operations
Zip Code: 06902
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.