Senior Manager, Marketing Communications, Product
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Imagine shaping how millions of customers experience communications at every touchpoint. As the Senior Manager of Marketing Communications, Product, at Spectrum, you will transform complex product updates into clear, engaging journeys that foster customer understanding and drive adoption. Your expertise will empower teams to deliver impactful messaging, automate workflows, and elevate digital self-service, ultimately reinforcing Spectrum’s value throughout the customer lifecycle.
How You’ll Make an Impact
- Own programming change management server tool, including the development roadmap to fully automate and personalize notifications
- Partner with product teams to understand service changes and translate technical details into simple, transparent customer journeys
- Lead the development of communication strategies for customer changes, aligning owned media and direct outreach to deliver targeted, effective messaging
- Evaluate end-to-end customer journeys and deliver recommendations that improve message clarity and maintain consistency across all channels
- Manage installation video content with partners to enable best-in-class self-service experiences
- Lead communications strategy for expansion areas, including service awareness
- Serve as a key point of contact for customer-facing communications, ensuring messaging drives clarity, engagement, and awareness
- Define and track key performance metrics—including retention, adoption, upsell, and engagement—and lead ongoing reporting to inform strategy and performance
- Strengthen cross-functional collaboration by improving workflows and alignment across partner teams to enhance effectiveness and speed to market
- Continuously test and optimize customer journeys, message sequencing, and channel mix to improve overall communication performance
Working Conditions
- Office environment
- Travel as required
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s degree in Marketing, Communications, Business, Information Systems, or related field; or equivalent experience
Experience
- 7+ years of marketing / product communications experience
- 5+ years of management / people leadership experience
- 3+ years of customer journey mapping & martech (automation/personalization) experience
Skills
- Product marketing and programming expertise; ability to translate technical information into customer-facing language
- Customer journey mapping and orchestration across channels; online CX best practices
- Proven change leadership within a matrixed organization; stakeholder management and influence
- Experience leveraging AI and mar tech to drive automation and personalization
- Understanding of database structures, data cleansing, segmentation, and audience management
- Strong communication and editorial skills; clear, concise, customer-centric messaging
- Project/program management (Agile/iterative), prioritization, and resource planning
- Proficiency with Microsoft 365 and collaboration platforms; familiarity with marketing automation tools
Preferred Qualifications
Education
- Master’s Degree
Experience
- 2+ years of management or leadership experience
- 2+ years of automation/workflow tools
Skills
- Experience in telecommunications, media, or subscription services
- Familiarity with government-supported programs and compliance requirements
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Sales and Marketing
Zip Code: 06902
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.