Supervisor, Inbound Business Telesales
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $39,900.00 and $65,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $30,000.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Are you ready to inspire a high-performing sales team and drive growth for small business clients? As a Supervisor, Inbound Business Telesales at Spectrum, you will lead and mentor a dynamic group of professionals, developing strategies that boost sales results and support customer needs in a fast-paced, business-to-business environment. Your leadership will fuel team achievement and help Spectrum deliver exceptional solutions to new small business customers.
How You Will Make an Impact
- Guide and coach a team of Inbound Sales Representatives to meet and exceed established revenue goals and performance metrics
- Develop new sales strategies within the call center to maximize opportunities and support business objectives
- Monitor calls and performance statistics, providing individualized feedback and coaching for continuous improvement
- Plan and facilitate team meetings to foster collaboration and keep the team aligned with goals
- Create, implement and manage Performance Improvement Plans and Corrective Action Plans for team members as needed
- Partner with marketing to develop, launch and evaluate marketing campaigns while leading the team to achieve campaign targets
- Perform staffing activities including recruiting, hiring, onboarding, setting goals and managing performance reviews
- Oversee administrative responsibilities such as work scheduling, time-off approvals, timesheet review and commission reconciliation
- Approve customer credits and maintain positive relationships with other departments to support team success
Working Conditions
- Office environment
- Travel required Exposure to moderate noise levels
What You Will Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent from an accredited organization (GED)
Experience
- 2+ years inside sales experience, commercial experience preferred
- 2+ years supervisory experience, preferably in an inside sales capacity
Skills
- Read, write, speak and understand English
- Recruit, develop and optimize a team of sales professionals
- Knowledge of business-to-business sales
- Familiarity with voice, data and television products and services
Preferred Qualifications
Education
- 2+ years post high school education preferred
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $39,900.00 and $65,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $30,000.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13525 Business Unit: Spectrum Business
Zip Code: 13214
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.