Full TimeTampa, FloridaPosted 05/23/2025Areas of interest: Customer OperationsRequisition Number: 2025-52228COP420
Client Reference Code: 2025-52228
Ready to manage a team responsible for $200M in annual revenue? You can do that. Do you want to lead the processes and procedures that support government-subsidized programs? As a Supervisor of Government Subsidized Accounts at Spectrum Business, you can do that.
Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
RESPONSIBILITIES
Manage critical government-subsidized programs, including E-rate, RHC and CTF.
Assist clients with program eligibility rules, create custom proposals and manage client billing
Ensure account compliance in accordance with policies and regulatory requirements
Serve as an SME on government-subsidized programs, including eligibility rules, filing deadlines, funding criteria, account setup, account hierarchies, billing, invoicing and collections.
Recruit, hire, train and manage analysts and conduct routine performance reviews.
Supervise the RFP process and work with Legal and Regulatory to design responses.
Collaborate with the governing bodies of the Universal Service Administrative Company (USAC) and the California Public Utilities Commission (CPUC).
Monitor Salesforce dashboards and ensure requests are processed within established SLAs.
WHAT YOU BRING TO SPECTRUM BUSINESS
QUALIFICATIONS
Required Qualifications:
Education:
Bachelor’s degree in a related field or equivalent experience
Experience:
1+ years of management experience
2+ years of telecommunications experience
3+ years of legal or regulatory experience
4+ years of team lead experience
5+ years of sales or relationship management experience
5+ years of project management and financial, accounting or data analysis experience
5+ years of experience with E-Rate, RGC or CTF
5+ years of experience with ICOMS/CSG and Salesforce.
Skills:
Leadership
English communication skills
Proficient in Microsoft Office and Sharepoint
Ability to analyze complex data and translate to communicate conclusions
SPECTRUM CONNECTS YOU TO MORE
Tools + Tech: Work with innovative, customer service technology and information systems
Job Perks: Receive a company vehicle, tools, professional uniform, and personal protective equipment to do your best and stay safe
Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
Competitive Pay: Generous starting salary, plus pay increases as you advance and paid training
Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Variety of Work: No two days, clients, or calls are ever the same which keeps each day new and exciting
2025-52228 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
