Damage Claims Representative
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Curious about how you can be the bridge between customers and field management while resolving escalated damage claims? At Spectrum, you’ll leverage your expertise across multiple systems to ensure accurate reporting and timely solutions. Your dedication will directly support efficient operations and strengthen customer satisfaction, making a meaningful difference in every claim handled.
How You’ll Make an Impact
- Facilitate communication between field management and customers by managing damage claim escalations
- Provide support and guidance to expedite claim resolutions and address service complaints
- Enter and update damage tickets in the ticketing system while maintaining thorough documentation for each interaction
- Prepare investigation forms, official documents and mail correspondence for external customers and field management
- Complete liability forms for submission to risk management and troubleshoot issues related to internal claim processes
- Research account information across multiple billing and online systems to resolve claim reports efficiently
- Generate management reports, escalate missed service level agreements when necessary and perform tasks independently with minimal supervision
Working Conditions
- Work in an office environment
What You’ll Bring to Spectrum
Required Qualifications
Education
- High School Diploma or equivalent
Experience
- 3 + years of customer service experience
- 2 + years of telephone, video and high speed data experience
- 2 + years of telecommunication experience or equivalent
Skills
- Ability to read, write, speak and understand English
- Ability to prioritize and organize tasks effectively
- Ability to multitask at a high level
- Critical thinking skills for complex situations
- Proficient with personal computer and software applications
- Capability to work independently and collaboratively within a group
- Strong problem-solving skills for customer complaints and issues
- Comfortable working while seated for extended periods
- Clear and professional communication both orally and in writing
- Demonstrated knowledge of cable, internet, and mobile
- Knowledge of KMS and CSG systems
- Service troubleshooting expertise
- Proficiency with MS Office Suite
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13526 Business Unit: Field Operations
Zip Code: 63017
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.