Full TimeTown and Country, MissouriPosted 12/12/2025Areas of interest: Customer Operations, LeadershipRequisition Number: 2025-66617COP760
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you an effective communicator who can assess problems quickly and make critical decisions? Do you value collaboration, transparency, and problem-solving? Are you a critical thinker and a team player? If so, you can thrive on the Communications Desk team at Spectrum.
At Spectrum, we keep our millions customers connected across a 41-state footprint. The Communications Desk team analyzes service issues, dispatches the appropriate fix agents to solve problems immediately, and keeps internal groups alerted and informed at all times. Our diligent monitoring of all customer experience touchpoints helps to deliver the exceptional services and
experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Communications Desk Director, you’ll be directing and overseeing the day-to-day operations of the Comm Desk Team. This includes acting as a liaison between the NOC, ITSOC, and Outage/Traffic Management teams and ensuring the customer and CSR impacts are identified, tracked, communicated, and investigated for process improvements.
HOW YOU’LL MAKE AN IMPACT
Leading the strategy to establish business rules for triggering automated outage messaging
Developing a strong partnership with the NOC and ITSOC organizations to continually improve outage response time, communication, and identifying root cause of outage events
Effectively communicating to key stakeholders to ensure proper awareness is established when outages occur
Continually tracking, assessing, and identifying opportunities to reduce outage events
Retaining highly effective staff through mentoring, coaching, development, appraisal and motivation techniques.
On a daily basis you’ll work with teams across multiple departments to ensures identified outage opportunities are delivered to the proper
departments and improvements are executed in a prioritized manner. If you are a leader who can motivate, lead, and educate others to achieve business goals, this may be the role for you.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience:
General management: 10 years or more
Cable industry: 7 years or more
Project management: 4 years or more
Education:
Bachelor’s degree in associated field or equivalent years of work experience
Skills:
Microsoft Office Suite (Word, Excel, Visio, etc.)
Abilities:
Communicate orally and in writing in a clear and straightforward manner
Work independently
Knowledge:
Knowledge of all functions and related tasks in the area of customer relations
Knowledge of cable television products and services
Knowledge of general accounting and billing procedures
Working Conditions:
May be required to work outside of normal business hours.
Must be available real time 24/7, 365 days a year or as the business dictates
COP760 2025-66617 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
