Full TimeZanesville, OhioPosted 08/21/2026Areas of interest: Account Management, Customer ServiceRequisition Number: 2026-81037CAM118
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Serves as the primary contact forCore and Mobile Customer ServiceBilling team questions and customer escalations. Provides expert support as it relates to troubleshooting billing issues,product/packageofferings,and/or handling complex customer billing inquiries and payments. Works under minimal supervision.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Responsible for providing quality service to customers via phone in account management, maintenance, billing, problem solving, enhancement, and troubleshooting.
Handlesfull-serviceend to end billing related questions, issues and concerns ranging from general questions to payment related items.
Demonstrates accountability by following through on all necessary customer touch points with appropriate sense of urgency Interact effectively with internal and external customers regarding products and services. Assist representatives with customer questions/escalations in a timely, thorough and efficient manner. Effectively present and discuss Charter’s products and services. Manage representative and customer interactions professionally and effectively.
Coordinate and communicate with the Call Center Supervisor, to ensure efficient operations and customer satisfaction. Remain current and knowledgeable on every aspect of supported product.
Comply with all company and call center policies and procedures. Accurately document customer account records based on actions taken. Fulfill work schedules as required. Identify training and skillgaps andprovide proactive feedback and recommendations for improvement. Perform other duties as assigned.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Advanced knowledge of billing systems.
Demonstrated verbal and written communication skills
Complex problem solving skills
Demonstrated follow-up skills, accuracy and attention to detail
Demonstrated customer service skills, including positive phone demeanor
Effective communication skills
Ability to handle multiple tasks
Effective organization and time management skills
Effective interpersonal skills
Proficiency with PCs, Microsoft Windows and general intranet navigation
Works various schedules including holidays
In-depth knowledge/experience of billing operations and/or telecommunications call center
Required Education
High school diploma or equivalent
Required Related Work Experience and Number of Years
Successful completion of a minimum of 1 year as a CSR, having demonstrated knowledge and proficiency, consistently exceeding all objectives and qualitative requirements of the previous level Experience in cable operations mobile, and/or telecommunications call center
Preferred Skills/Abilities and Knowledge
Previous customer service representative experience.
CAM118 2026-81037 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $30.10. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
