Full TimeAppleton, WisconsinPosted 04/29/2024Areas of interest: Call Center, Customer Operations, Customer ServiceRequisition Number: 2024-32141CRP113
Client Reference Code: 2024-32141
At a Glance
We are growing and adding to our inbound Customer Care team in our Appleton Call Center.
We provide some of the best benefits in the Fox Valley, such as:
Free home cable (includes HBO/premium channels), internet and home phone
Discounted mobile phone services
13 weeks of comprehensive paid training
Excellent Professional Growth Program with up to a 5% increase within first year
Retirement contribution of up to 9% of pay per year
Tuition Reimbursement up to $10,000 a year!
Low cost health, vision and dental insurance within your first 30 days
What to expect in this role:
It's about building relationships and turning the knowledge you gain in training into customer service wins. Our representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You’ll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.
Job Duties Include:
Actively engaging and providing superior service to our inbound customers
Effectively assessing and troubleshooting equipment issues
Utilizing problem solving skills to resolve customer questions and concerns
What's required to get started?
The minimum qualifications for the Video Repair Representative are
Ability to read, write, speak and understand English
High School Diploma or GED
Preferred qualification
6 months or more customer service experience
1 year or more working with computers and multiple software applications
6 months or more heavy volume phone experience in a customer service/call center job
Job Code : CRP113
2024-32141 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
