Full TimeRochester, New YorkPosted 05/09/2024Areas of interest: Call Center, Field OperationsRequisition Number: 2024-33479TDP102
Client Reference Code: 2024-33479
Are you someone who embraces change? Do you love to support customers? Would you enjoy using your analytical skills to support customers? Then you might be a great fit for our Regional Support Center (RSC) Representative IV role, a part of Spectrum’s Field Operations Unit.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. The Regional Support Centers here at Spectrum are truly the traffic controllers of the company. Our RSC Representatives possess the ability to navigate through technical systems to complete dynamic assignments and actively and consistently support all efforts to simply and enhance the customer experience.
BE PART OF THE CONNECTION
As a RSC Rep IV you are assisting in the building blocks for our field operations truck roles. Your forward thinking will allow you to manage weekly forecasts, and you will also use your analytical skills to manage in-house technician movement and navigate the field service management tools. No two days are the same. You will work both collaboratively and independently with a workload that can change multiple times based on trends associated with the workload.
WHAT OUR RSC REPS ENJOY MOST
Providing real time solutions to scheduling conflicts
Using technical and analytical skills to resolve issues
Building relationships
This role is in a fast-paced call center environment that is operated 7 days a week between 7am-10pm.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Education: High School Diploma or equivalent
Experience: Experience with cable theories, dispatcher and/or customer service work experience
Technical Skills: MS Office
Skills: Computer skills, analytical, attention to detail
Abilities: Communicating, being adaptable, leadership, organization
SPECTRUM CONNECTS YOU TO MORE
Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills
Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company
2024-33479 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The pay for this position has a salary range of $20.00 to $33.10. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
FCC Unit: 13556Business Unit: Field OperationsZip Code: 14623
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
